Frequently Asked Questions (FAQ)

Hipcam Doorbell connects to your home Wi-Fi network and sends real-time notifications to your smartphone or tablet when someone is at your door. Using our free Hipcam App, you are able to see an HD Video stream of the person at your door and speak to them using two-way audio communication. Hipcam Doorbell will alert you when someone presses the button on your doorbell or when motion is detected.

Yes! As traditional doorbells are typically between 10-20 volts, we cover them all.

If you loose wireless internet connection, Hipcam Doorbell will not be able to send audio and video data to your smartphones and tablets. However, if you connect Hipcam Doorbell to your traditional doorbell you will still hear your doorbell when a visitor presses the button.

As many as you wish.

Yes. Hipcam Doorbell is designed for permanent outdoor use, and has been tested against environmental factors such as dust particles and precipitation.
Hipcam Doorbell Pro is IP65 rated (protected from dust and low pressure water jets) and has an operational temperature range of -20 to 40 C.

We offer a standard 1-year limited warranty for all Hipcam products.

Yes. Hipcam Outdoor Pro is designed for permanent outdoor use, and has been tested against environmental factors such as dust particles and precipitation.
Hipcam Outdoor Pro is IP66 rated (protected from dust and from multi-directional, high-pressure water jets) and has an operational temperature range of -20° to 45°C (deviations permitted to 50°C).

Yes. You can connect your Hipcam to your home’s Wi-Fi network, just like other Hipcam products.

We designed all Hipcam products for DIY installation. All you need to do is set up the camera with the Hipcam app, choose a good spot, and mount the camera.

You may want to point your camera at common intruder entry points: the front door, back door, windows, or garage.
Generally, it’s best to install your camera just above head height, tilted downward. This is high enough to let you see people’s faces and talk to them with the camera’s speaker and microphone.

Yes. It uses high-power infrared LEDs, which are positioned so that they completely light up the camera’s full wide-angle view, rather than just a limited spotlight view.

We offer a standard 1-year limited warranty for all Hipcam products.

Yes! You can access the app from an unlimited number of devices from smartphones to tablets.

Hipcam products are currently available at www.hipcam.com. Contact us at sales@hipcam.com or simply drop us a line on our live chat for the latest pricing, plans and bulk discounts.

Yes. Hipcam must be connected to the internet via Wi-Fi (2.4GHz).

We recommend you have a broadband internet connection with at least 500Kbps of upload speed for each camera in your home, to maintain a high quality stream at 15-20 frames per second.
If your upload speed is below 500 Kbps or if your ping is above 180 ms, you may experience inconsistent service.

No. Your Hipcam video footage is streamed securely to the cloud, so you can easily view live video. We do not store video footage locally on the hardware, so even if your camera is stolen nobody will have access to your video history.
You can also subscribe to Hipcam protect for a small monthly fee to be able to store your video safely in the cloud and record 24/7. Only you will have access to your video history using your own username and password.

We offer a one-year limited warranty for all Hipcam products.

Please contact us at sales@hipcam.com for further information.

Hipcam has a B2B flexible API code that will help other device developer to integrate with Hipcam.

Yes! With Hipcam Protect you can watch the last 7 or 30 days depending on your subscription plan.

Yes. Just log in to your Hipcam account, click on ‘Add Device’, and follow the instructions.

Hipcam delivers video in 1080p HD. It also comes with two-way video and two-way audio so that you can both see, listen, and talk back and forth.

Yes. To enable Hipcam cameras to record 24/7, use the Hipcam App to add Hipcam Protect to your Hipcam camera.

Hipcam cameras use 2.4GHz.

Hipcam’s maximum resolution is Full HD 1080p.

Shipping is at the client’s cost.

No. Hipcam cameras require an external power source. However, Hipcam devices have a 3 hour lithium battery in case of power loss.

We recommend that you use the USB cable and power adapter that come with your Hipcam camera. Different USB cables or power adaptors might not be able to provide stable or enough power to Hipcam.

Hipcam comes completely assembled, no tools or installation required.

Yes. All features (including the HD camera, siren, and temperature and humidity) are contained within the unit.

Hipcam plugs into the wall using a micro-USB cable connected to an AC power adapter. It has an international switching power supply capable of 100-240v (50/60Hz).

Hipcam Protect is a paid subscription service that makes your Hipcam even better with additional features and services. It saves your camera’s stream to Video History on the cloud, lets you create video clips and time lapses from saved videos, gives you a 2-way video and 2-way audio capability, gives the face recognition capability, lets you set activity zones, and gives you improved activity alerts.
Applies to: Hipcam Indoor Pro, Hipcam Outdoor Pro, Hipcam Doorbell

Yes, straight out of the box, you can view your Hipcam’s live video stream for free. If you’d like to automatically record your video to the cloud and view it later, you’ll need to subscribe to Hipcam Protect.

Every Hipcam comes with a free 30-days trial of Hipcam Protect so you can try out the features. The trial will begin immediately upon adding your camera to your Hipcam Account.

You can buy a subscription through Hipcam’s App or at Hipcam.com/hipcam-protect.

If you bought Hipcam Protect’s subscription it will begin automatically after your free trial is finished or immediately if the trial period has expired.

No, Hipcam does not allow gifting subscriptions.

No, a subscription can’t be transferred to another Hipcam Account.

Yes, If you want to share your camera and Hipcam Protect Video History with someone you trust, you can invite them to share control of your Hipcam through the Hipcam app. Once they accept, they will have access to your cameras, your Video History, and your other Hipcam features.

Renewals occur automatically, and the credit card you used to purchase your subscription will be billed automatically, so you don’t need to do anything. Renewals occur every month or year, depending on the billing cycle you selected when you purchased your subscription. If your credit card has expired when it’s time for a renewal, you will be notified via email and you will be able to update your payment information. If your payment isn’t received after two billing attempts, your subscription will be canceled.

If you cancel your subscription, you won’t be able to renew it. You can purchase a new subscription if you wish to use the service again.

You cannot buy a subscription if you don't have cameras added in your user account, please add a camera and try to buy the subscription again.
You can´t buy a subscription if you have only been invited to share control of a Hipcam.

During the free trial period, you and other people who have shared access to your home can review recorded video of motion or audio events. However, if you don’t purchase a Hipcam Protect subscription after the trial ends, you will no longer be able to see or listen to past events.

Yes. To enable Hipcam cameras to record 24/7, use the Hipcam App to add Hipcam Protect to your Hipcam camera.

Please find all the benefits at www.hipcam.com/hipcam-protect

Hipcam Protect is available in all countries where Hipcam officially sells its products.

Yes, you should cancel your Hipcam Protect subscription then remove the camera from your Hipcam Account.

Only the Owner of the Hipcam Account can cancel a Hipcam Protect subscription. Cancelation is immediate and can’t be undone. All Video History, settings, and preferences related to the subscription will be erased. However, clips and timelapses that were created will be saved for 30 days or until they will be manually deleted.