User Guide

When you access HIPCAM´S App you will find in the lower part of its main screen the following options:

1. DEVICES:
   1. My devices: here you will see a preview of all your Hipcam cameras (your own and shared). In the case that another user has shared their camera with you the owners name will be shown in the upper right corner of the camera´s preview.
   2. + Add Device: by touching this option you can add a new camera to your App using the procedure previously detailed.
   3. Geo location: by touching this icon you can see the geo-location of all your Hipcam cameras. Pressing on any of them gives you access to your LIVE stream. Pressing the upper right corner button again will bring you back to the Main screen.
      
      
2. FACES: By selecting this option you are able to access the face snapshots used for Facial Recognition. You may label the snapshots or delete. Once labeled HIPCAM sends notifications with the label when detected. You may label up to 5 face snapshots per user.
   Label a face: to perform this action you must press the Edit icon located in the upper right corner of the Person already recognized and you may label the snapshot. Once labeled HIPCAM sends notifications with the label when detected.
   Information of each face: For each face identified HIPCAM can store up to 10 snapshots to your account. You may access each of them individually and find the following information:
   - Name of the person (provided it has been labeled).
   - Device where that face snapshot was captured.
   - Date and Time of face snapshot.
   - Photo
   - Go to History: HIPCAM will take you to Video History and you may see the video clip where the face has been detected. For this function you must have a HIPCAM PROTECT Plan.  The detection must have happened within your HIPCAM PROTECT Plan’s video retention time period.
   - Delete Image: You may select and delete a face snapshot from your account.
   Important: You my delete all of the face snapshots of a detected Person by touching the delete icon (red trash can) that appears in the upper right corner of each photo gallery.
   
   
3. PROFILE: By selecting this option you may be able to see all the information of your Profile, make changes to the password and language of the App, manage the subscriptions of HIPCAM PROTECT plans, consult the Terms and Conditions, and Log Out of your account.
   Something important to remember is the Nick Name you choose as it is the key word you must say every time you wish to initialize HIPCAM ASSIST *. We recommend it be a short word  easy to pronounce.
   * The HIPCAM voice command system allows you to make a video call by saying the name of the person you wish to contact. Go and talk easily with your trusted person when you need it most! An emergency call only one word away.
   
   
4. MUSIC:
   - Android devices: select this option to play your music through the device and create or edit playlists.
   - iOS devices: if your mobile application is iOS you may go to music.hipcam.com from your computer or mobile device to upload your favorite music to your account. Afterwards you may play your music through the Hipcam App and create or edit playlists.

In the DEVICES option of Hipcam’s Main Screen you will see all your paired cameras stream preview. Once there, pressing the Play icon of the selected camera will take you to its LIVE streaming.

In this option you can watch the LIVE streaming of your camera, find general information about it, make adjustments, and execute important functions:

1. INFORMATION ON SCREEN
   1. Icon and Camera´s Name.
   2. Geo-location.
   3. Gear wheel to access the Camera´s General Settings.
   4. Current Date and Time.
   5. Wi-Fi signal strength.
   6. The camera´s battery status.
   7. The Camera subscription to Hipcam Protect (Free, Silver, or Gold).
   8. Share Camera icon (informs you how many people you have shared your camera with)
   9. The camera’s ambient temperature and humidity
   10. The camera’s volume.
   11. Full screen option button.
2. ALARM: By pressing this button the camera’s built-in siren will be activated. This will alert you to an unwanted event. When the alarm is activated the button will change to red. To deactivate it, touch the button again.
3. VIDEO CALL: Press the video call button to make a bi-directional audio and video call to your Hipcam camera. Once the call has started, the following icons will appear:
   1. Video call icon: Touching this button allows you to toggle between the two-way video call or only audio call.
   2. Microphone icon: You must press and hold this button to enable your device microphone and start talking. When enabled, you will feel a small vibration in your finger and you will see the word "TALK" while seeing an expansion of the green color of the button. At the same time the camera’s circular LED will turn RED indicating to the person in front of the camera that you have enabled your microphone. Once you stop pressing the button, the microphone will deactivate and the circular LED of the camera will change to GREEN. This will be the signal for the person behind the camera to speak.
   3. End call icon: Press this red button to end the call.
4. AUDIO CALL: by pressing this button you can make an audio call allowing you to see and speak to the person behind the camera but that person can only talk with you. You can also see the icons that appear in a video call whose functions are explained in the previous point.

Press the location icon located at the top of the screen to see the geographical location of your HIPCAM cameras. Once the cameras are displayed on the map you can access the live streaming of it by pressing the icon on the map.

Turn your mobile phone horizontally to see the full-screen image or press the full screen icon, located at the bottom right of your live streaming screen.

To access the settings of you Hipcam you must press the image of your camera and access live streaming, then press the gear button located on the top right of the screen and you will find the following settings in order from up to down:

General Settings:

1. Hipcam behavior based on the User's Geo-location (this behavior is based on the location of all users logged in at a specific time):
   • Set your notification preferences for when you are at home or away from home.
   • Established if incognito mode should be activated or deactivated when you are at home or away from home.
   • Established if the Private mode should be activated or deactivated when you are at home or away from home.
2. "Armed" mode: By activating this mode all your cameras alarms within your location will be activated when there is a detection such as movement detection or people or face recognition, if this mode is deactivated then you will receive a notification of the mentioned detection depending on your configuration but the alarms will not be played.
3. Privacy mode: When you turn on the "private" mode the cameras will stop streaming and recording both image and sound, when you turn off this mode the cameras will automatically stream and record audio and video if you have a Hipcam Protect subscription.
4. "Incognito" mode: When you turn this mode on, the screens and the LED lights of the cameras will turn off making your Hipcam look as turned off but keeping it on and live. When the incognito mode is turned off, the screen and the LED lights of your camera will automatically turn on again.
5. Notifications: Through this setting you can decide if you want to receive notifications by email, from the application on your cell phone (Push) or neither of the two ways.
6. Smart Area: Access the Smart Area option to mark a specific area within you Hipcam footage from which you want to receive notifications immediately when something happens in them, Hipcam will avoid sending notifications of everything that happens outside that area. To register the smart zone move the red dots until you surround the area and press "Save", if you want to delete it press "Delete" once you have saved it.
7. Share your Camera: By sharing your camera you can allow other users to connect to your HIPCAM and see your camera live streaming, to be part of the “emergency group” in the Hipcam Assist emergency call, to receive alerts and notifications. Once you have accessed to “Camera Sharing” press the share button located at the top of the screen, Choose between the displayed app options (WhatsApp, mail, etc) which one you will like to use to share the invitation link and then choose your contact within the application to share the link, the user who will received the link must have the Hipcam app installed.
8. Detections: Within this mode you can configure what type of detections you want HIPCAM to identify through its intelligence and sensors. You can choose different types:
   • Smart Detection : Turn on this option to get face and person recognition and movement detections notifications
   • Play Siren: When this option is activated, the alarm is automatically played when an intelligent detection is made
   • Temperature: Press the gear button to adjust the temperature range acceptable for you; any temperature record lower or higher than the selected range will be notified to you if this mode is on and if your notifications are activated.
   • Sound: Turn on this mode to get a notification on environmental sound detection if your notifications are activated.
   • Light: Turn on this mode to get a notification if any light change is detected.

Video and Sound Settings:

1. Press the option "Video Quality" if you want to configure the quality of video transmission by selecting one of the options that are displayed inside (High, Medium or Low).
2. Microphone: With this setting you can turn on and off the camera microphone, please keep in mind that if you turn it off, the video will be saved (in case you have contracted a Hipcam Protect plan) without audio.
3. Volume: Press this option to display the volume settings of your camera, to change the speaker volume of your Hipcam you must slide the bar, a volume percentage will be also shown for an easier configuration.
4. Night vision mode: With this mode you can decide if you want the night vision LEDs to turn on automatically or not when your Hipcam is in low light Steaming.
5. Image rotation: By activating the Image Rotation the camera will transmit the video rotated 180°, this could be useful when your camera is placed upside down.

Screen settings:

1. Screen: Through this mode you can control if your camera's screen is turned on or off. Theme: With this mode you can change the background of your Hipcam screen between white and black.
2. Smart lights: When you turn this mode on, your Hipcam screen will become a perfect night light changing colors to dimly illuminate your room.
3. Temperature: When you turn this option on, Hipcam will show you the room´s temperature and humidity, when you turn it off, this information will not be displayed.
4. Date and Time: When turning this option on, Hipcam will show you the current date and time of the camera's location, when it is turned off, this information will not be shown.
5. Weather forecast: When turning on this option, Hipcam will show you the weather forecast for the day and the next days on its location, when it is turned off, this information will not be shown.Screen brightness: Press this option to display your hipcam´s display brightness settings, to change the Screen´s brightness you must slide the displayed bar.

Device Settings:

1. Language: In this setting you can select your Hipcam´s language, this will affect on the language in which you must communicate in the Hipcam Assist feature.
2. WI-FI network: You can modify the WI-FI network to which your Hipcam is connected, remember that the network frequency must be 2.4 Ghz.
3. Location: When you turn on this option Hipcam will show you on its screen the city where it is located, when you turn it off, this information will not be shown.
4. Temperature scale: Define if you want the temperature to be displayed in Celsius or Fahrenheit.
5. Time Format: Define if you want the time to be displayed in 12HS or 24HS format. System: Within this option you will be able to see the software version installed and when the last system update was made.
6. Reboot the system: By pressing this option your camera will restart.
7. Remove your camera: When pressing this option your camera will be removed from the user that is assigned and get available to be installed in a different user, keep in mind that you will lose all the video history, your clips, timelapses and everything stored in your Hipbox, the subscription of "Hipcam Protect" Will not be canceled until the end of the period already contracted and paid.

1. HIPCAM Assist allows you to make a video call from your Hipcam to all the devices (mobile phones, tablets or Hipcam cameras) registered under the same user or to those users with which the camera has been shared.
   
   The first thing is to be sure you set up a nickname in your HIPCAM user account. If you haven´t done it when first setting up your user account please see the following steps:
2. Open the HIPCAM App and press the user profile icon in the lower right part of the screen.
3. Press on your profile data to edit it.
   Set a nickname, for example "Mike"
4. Press the Save button.

Now, let's try to make your first video call through Hipcam Assist by following these instructions:

1. Talk to your HIPCAM cameras and say "Hello HIPCAM"
2. HIPCAM will answer: "How can I help you?" in the language that has been selected in the "Settings" of the camera (HIPCAM should not take more than 2 seconds to respond, if you do not get an answer, try speaking again paused).
3. Say "Call Mike" ("Mike" is your contact's nickname for this example).
4. HIPCAM will call Mike and automatically activate the video call.
5. To end the video call, press the red Cancel button.

If the camera is shared, you can call all the contacts with which you have shared the camera. You will have to know their nicknames.

EMERGENCY CALL: If someone in your home has an emergency, they can call all of the user devices that are logged into your HIPCAM camera (owned and shared) to get help following these steps:

1. Talk to your HIPCAM cameras and say "Hello HIPCAM"
2. HIPCAM will answer: "How can I help you?"
3. Say "Emergency"
4. HIPCAM will automatically call all of the contacts logged into the camera user and to all of the users you have shared the camera with.

This way there will always be someone who can answer the video call and be there to help you.

Through this function you may access the video history and intelligent detections, provided you have a HIPCAM PROTECT Plan and your search does not exceed the days included in your monthly plan. In the case your search exceeds the days included in your monthly plan you will not be able to see a video clip of the detection but will see a timestamp of intelligent detection.

To access Video History you must navigate to Live Broadcast of your device and press the “Video History” icon. Once inside you may find the following from top to bottom:

1. Name of your Device.
2. Gear wheel to access the settings of your Device (only available if you are the owner of the Device)
3. History image
4. Calendar icon: through this icon you may enter the date and time you wish to navigate to.
5. Create Clip icon: Select this icon to create a Clip by entering the title of the Clip, the date and time from which you want the clip to begin, the duration of the Clip in minutes, and whether or not to add a timestamp to the Clip.
   Once the Clip is created it will be stored in your Hipbox.
6. Time Lapse Icon: Select this icon to create a Time Lapse by entering a title, the date and time from which you wish the period to start, the duration in hours, and whether or not to add a timestamp to the Time Lapse.
   Once the Time Lapse is created it will be stored in your Hipbox.
7. Detections icon: Selection this icon to  display all the selected detections in the Video History of your Device.  You may also scroll through the Video History to browse Smart Detections.
8. Go live icon: Select this icon to exit the history and return to the live broadcast of the Device.
9. Schedule bar: By sliding this bar you may select the hours, minutes and seconds of the day you are able to view the Video History.

Store all your Clips and Time Lapses in your HIPBOX as long as you have a HIPCAM PROTECT Plan. HIPCAM SILVER plan provides 12 hours of saved video.  Our HIPCAM GOLD plan provides 24 hours of saved video.

To access the Hipbox you must navigate to the Live Broadcast of your Device and select the HIPBOX icon at the bottom of the page.  Once inside you will find the following from top to bottom:

1. Name of the Device.
2. Capacity available for storage in the Hipbox (shown in percentage).
3. Total Clips and Time Lapses stored.
4. Filter icon: through this option you may select the order in which the clips and time lapses stored are shown.

Select this option to play the created playlists in your Hipcam account.

To access the player enter the Live Broadcast of your Device and select the bottom right Music Player icon.  Once inside you will find the following from top to bottom:

1. Name of your Device.
2. Gear wheel to access the settings of your Device (only available if you are the owner of the Device)
3. Live Video Feed from your Device.
4. Device microphone icon to enable or disable it.
5. Device speaker volume bar.
6. Icon to go to full screen view of your Hipcam Device.
7. Icon to select the playlist you wish to listen to.
8. Icon to select the track within the selected playlist you wish to listen to.
9. Icon to turn on random playback of tracks within the selected playlist.
10. Icon to repeat the current track within the selected playlist.
11. Button to go back one track within the selected playlist.
12. Button to start playing a track in the selected playlist
13. Button to advance to the next track within the selected playlist.

If you want to close your session in the app, press the User icon on the right top of the screen and press the Log Out button, located at the bottom of the screen. Next time you open the app, you will have to enter user and password to login again.